1. Introduction
Pixel Tailors SRL, headquartered in Bucharest, Romania, operates SymptoChat (referred to as “we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use the SymptoChat app.
By using SymptoChat, you consent to the collection and use of your information as described in this Privacy Policy. Please read it carefully. If you do not agree with any part of this Privacy Policy, please discontinue the use of the app.
2. Data We Collect
2.1. Personal Information
We collect the following personal information when you register or use the app:
Age: For demographic purposes and health insights.
Gender: To provide personalized health assessments.
2.2. Health Data
SymptoChat collects health data, including:
Symptoms: Information you provide about your health conditions.
Health Insights: Data generated by the app, based on the symptoms and inputs you provide.
2.3. Usage Data
We may automatically collect the following types of data:
App usage statistics: To help us understand how you use the app and to improve the user experience.
3. How We Use Your Data
We use the information collected for the following purposes:
To provide health insights: SymptoChat processes your personal and health data to offer personalized health insights based on the information you input.
To improve app functionality: Usage data helps us optimize and improve the app’s functionality and user experience.
To comply with legal obligations: We may process your personal data if we are required to by law.
4. Data Sharing
We do not share your personal or health data with third parties, except in the following situations:
Legal Obligations: We may disclose your data if required by law, to comply with a legal obligation, or to protect the rights, safety, or property of Pixel Tailors SRL or others.
5. Third-Party Services
SymptoChat does not integrate with third-party services that process your data. However, we use HIPAA-compliant servers to store your information securely.
6. Data Security
We take the security of your personal data seriously and implement industry-standard security measures, including:
Data Encryption: All personal and health data is encrypted at rest and in transit.
Access Control: Only authorized personnel have access to your data, and it is protected with strong authentication methods.
7. GDPR Compliance
If you are a resident of the European Union, your data is protected under the General Data Protection Regulation (GDPR). This means you have the following rights:
Right to Access: You can request a copy of the data we hold about you.
Right to Rectification: You can ask us to correct any inaccurate or incomplete information.
Right to Erasure: You can request the deletion of your personal data.
Right to Restrict Processing: You can request that we limit the processing of your data.
Right to Data Portability: You can request to transfer your data to another service provider.
Right to Object: You can object to our processing of your data for legitimate reasons.
To exercise any of these rights, please contact us at [Insert Contact Email].
8. Data Retention and Deletion
We retain your personal and health data for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once the data is no longer needed, we will securely delete or anonymize it.
Users can also delete all of their personal data at any time directly from the Account Settings screen within the app. This action will permanently remove all associated data from our servers.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will notify you through the app by a popup/modal and you will be required to agree to the updated policy before continuing to use the app.
10. Dispute Resolution
In the event of a dispute concerning your personal data, we prefer to resolve the issue through arbitration under the laws of Bucharest, Romania.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Pixel Tailors SRL
Email: contact@symptochat.com