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Privacy Policy

  • 1. Introduction

    Welcome to SymptoChat, an application developed and operated by Pixel Tailors SRL, based in Bucharest, Romania. By accessing or using the SymptoChat app, you agree to these Terms & Conditions, which govern your use of the app and its services. Please read them carefully. If you do not agree with any part of these terms, we kindly ask that you discontinue using the app.

    2. Data Collection & Privacy

    SymptoChat collects limited user data — specifically, basic personal information (such as age and gender) and health-related inputs (such as symptoms you choose to share). All data is stored securely on our servers. We do not share your personal data with any third parties.
    For more information, please review our [Privacy Policy].

    3. User Responsibilities

    • For Informational Use Only: SymptoChat is designed to provide general health-related information based on user input. It is not a diagnostic or treatment tool, and should not be used in medical emergencies.

    • Seek Professional Advice: Always consult a licensed healthcare provider for medical concerns or decisions. SymptoChat does not replace a doctor or qualified medical professional.

    • Provide Accurate Information: The insights generated depend on the data you input. Please ensure that your entries are as accurate and truthful as possible to improve relevance and context.

    4. Access & Eligibility

    • Global Use: SymptoChat is available worldwide but is designed for individuals aged 18 and above. An adult may use the app to explore information for a minor.

    • Age Restriction: Use of the app is only permitted for users who are 18 years of age or older.

    • Responsible Use: You agree to use the app lawfully and respectfully. Any misuse, including abuse of the platform or content, may result in restricted access or permanent suspension.

    5. Intellectual Property

    All content and design elements of the app — including visuals, interface, code, and text — are the property of Pixel Tailors SRL and are protected by intellectual property laws.

    • AI-Generated Content: Any insights or outputs produced by the app’s AI are informational and should not be considered as owned intellectual property by either Pixel Tailors SRL or the user.

    • User Content: Any content or feedback submitted by users (such as reviews or suggestions) may be used by Pixel Tailors SRL to improve the product and experience. Users remain responsible for the content they share.

    6. License to Use

    You are granted a limited, non-exclusive, non-transferable, and revocable license to use SymptoChat for personal, non-commercial purposes.
    You may not copy, modify, distribute, reverse-engineer, or otherwise interfere with the app or its services.

    Use of the app for unlawful purposes, including the infringement of rights or distribution of false information, is strictly prohibited.

    7. Liability & Disclaimers

    • Informational Tool: SymptoChat is not a diagnostic tool. It provides generalized educational content and should never be used as a substitute for medical advice or clinical evaluation.

    • No Medical Liability: Pixel Tailors SRL is not responsible for any health decisions made based on the information provided by the app. Always consult a medical professional before taking action.

    • Third-Party Infrastructure: We may utilize third-party services (such as servers or AI frameworks) to support app functionality. While we choose reputable providers, we are not liable for their availability or performance.

    8. Third-Party Links

    SymptoChat may occasionally link to external websites or services. These third-party links are provided for convenience, and we do not endorse or assume responsibility for their content or privacy practices.
    Accessing these links is at your own discretion.

    9. Updates to Terms

    These Terms & Conditions may be updated periodically to reflect changes to the app or applicable laws. You will be notified of any updates through a pop-up or modal within the app and will be asked to review and accept the new terms to continue using the service.

    10. Termination of Access

    Pixel Tailors SRL reserves the right to restrict, suspend, or terminate access to SymptoChat for users who violate these terms, misuse the app, or engage in behavior that disrupts service integrity or user safety.

    11. Dispute Resolution

    In case of any disputes related to the use of SymptoChat, both parties agree to resolve the matter through arbitration under the laws of Bucharest, Romania.

    12. Governing Law

    These Terms & Conditions are governed by and interpreted in accordance with the laws of Romania, without regard to conflict of law principles.

    13. Contact Information

    If you have any questions or concerns about these Terms & Conditions, please reach out to us at:

    Pixel Tailors SRL
    📧 Email: contact@symptochat.com